Here we've provided a list of questions you might have about your water service. If you cannot find what you are looking for, please contact us.
Pay my bill?
You can pay your bills online with your credit card. To find your current water/sewer bill amount you may access our online system. You can look up your bill by address or last name.
Pay in Person
To pay in person at the Treasurer's Office inside City Hall by cash, check, money order or credit card.
Business Hours are:
Monday - 7:30 a.m. to 4:30 p.m.
Tuesday - 7:30 a.m. to 6 p.m.
Wednesday - 7:30 a.m. to 4:30 p.m.
Thursday - 7:30 a.m. to 4:30 p.m.
Friday - 7:30 a.m. to noon
24-Hour Drop Box
We also have a non-cash drop box located in the drive to City Hall for after hours payment.
Please call 844.400.3552 to make a payment by telephone. Please have your account number ready. You can find your account number on your water bill.
*Please note that there is a fee of 3 percent, minimum of $2.00 to make a payment over the phone.
Understand my bill? It seems higher than normal.
Please check your water meter to make sure it was read properly. If the reading on the bill is higher than on your meter, please call our billing office at 616.554.0734 to have your bill evaluated.
If the meter reads higher than the bill reading, you may want to check the following for proper cycling. Toilets running or improper cycling of the toilet are main causes of high water usage. Underground sprinkling systems that have not been properly winterized may also be a cause for high usage. If you have a water softener, check it for proper cycling.
If you can not find any problems feel free to contact our office for further information.
Change the name on my water bill? I am moving.
Please call our office if you are moving into Kentwood to get the water bill put in your name at the time of move in. If you reside in the Grand Rapids water district you will need to contact their office for a final water/sewer bill.
For final water/sewer bill in the Wyoming water district contact our office at 616.554.0734 to schedule an appointment for a water department personnel to read the water meter located inside your home.
Connect to City Water and Sewer?
If you are in the Grand Rapids water district you will need to contact the Grand Rapids water department for trunkage fees and the City of Kentwood Treasurers office for Special Assessments due to the City of Kentwood.
If you are in the Wyoming water district please contact our office for fees due and procedures for connection to the water/sewer system. Here is a list of some of the fees for a single-family residential home that may be due to the city for connecting the water and sewer. This does not include any assessments due.
- Water Trunkage fee $90
- Sewer Trunkage fee $210
Water Heater Dip Tube (White Flakes in Water) Complaints
- Check sample of material to see if it floats. Plastic will float. If it doesn't float it is probably calcium or manganese. Plastic material could be a color other than white and could be brittle or crumble.
- If product is determined to be plastic from the dip tube check the manufacturer of the hot water heater. Most brands are repaired by GFI Services (Keith Sikkema). He is the authorized agent to provide the necessary service/repairs. GFI 241-4400.
If the product is a state industry product, call 1-800-365-0577. They provide their own Services.
If its an AO Smith, Alger Plumbing 241-1648 handles this product.
They will need serial and model numbers.
Product time frame from 1992 - present.
Get a fire hydrant permit?
Anyone wanting to use a fire hydrant in the City of Kentwood must obtain a permit prior to using the hydrant. Permits can be obtained at one of two locations, depending on the location of the hydrant.
If the hydrants is located in the Wyoming district, you can obtain a permit from the Kentwood Water Department, 5068 Breton Ave. SE, between 6:30 a.m. and 3 p.m., Monday through Friday. Permits are valid for 24 hours.
If the hydrant is in Grand Rapids district, please contact the Grand Rapids Water Department, 1101 Monroe Ave. NW, for permits.
Failure to obtain a permit prior to using a hydrant will result in one or all of the following penalties:
- The user will be charged a double permit fee.
- All equipment found on the hydrant will be confiscated and held by the water department until all appropriate charges are paid.
- The user will not be permitted further use of hydrants in the city water system.
A $75 deposit is collected at the time the permit is issued. After the hydrant has been used, an inspection of the hydrant is made to check for damages. If there is no damage, the deposit, less a $20 permit fee and charges for the amount of water used is returned by mail. Any charges to repair damage to the hydrant are deducted from the deposit along with the aforementioned charges.
If the deposit not cover the charges for damage to the hydrant, a bill will be issued to the user. Homeowners using the hydrant to fill their pools will have the deposit waived. The charges for water usage plus and damage to the hydrant will be added to the subsequent water bill.
Pool companies or other contractors who use hydrants on a regular basis will be allowed to keep the $75 deposit on file through the year. However, a permit must still be obtained for each use, and all applicable fees or charges are paid.
Contact Miss Dig?
Before you dig please call Miss Dig at 800.482.7171, a free service to homeowners. Our Water/Sewer Department will receive a notice from Miss Dig for your request. Our service personnel will be to your home within three business days to mark your yard where the water/sewer line are located with flags and colored marking paint. Other utilities will also be marked as follows:
- Yellow: Gas
- Orange: Phone and CATV
- Red: Electric
- Blue: Water
- Green: Storm Drain
- Brown: Sewer
- Pink: Surveying