Frequently Asked Billing Questions

Water & Sewer


 How does the automatic bill payment work?
Email, fax, mail or drop off the completed consent form to the Water Division, 5068 Breton Ave. SE. Once the automatic withdrawal is set up, the utility payment will be deducted automatically from your checking or savings account on the utility bill due date. Please allow up to 10 days for the automatic withdrawal to be completely set up for your account. Payment will need to continue to be made manually during this 10-day setup period.

How will I know the amount of my bill?
A water bill will still be sent to you at least 30 days in advance of the due date. Your automatic payment will be reflected on your next bank statement.

Is there a charge for the automatic payment service?
No. There is no charge or fee for setting up an automatic withdrawal for utility bills.

Can payments be withdrawn from a savings account?
Yes. However, some savings and money market accounts have limitations. You will need to contact your financial institution to discuss the possible limits on your account.

What if I have a question about my bill?
You may view your utility account through BS&A Online. You can also find a link on the City of Kentwood’s Water and Sewer webpage, You may also contact the Water Division at 616.554.0734 during business hours: 6:30 a.m.-3 p.m. Monday-Friday.

What should I do if my water bill is unusually high but I'm not sure why?
Leaks or a change in water use are the most common causes of high water bills. If your bill is unusually high, start with these tips to determine the cause.  

What if I need to make a change?
If you need to change your financial institution information being used for autopay, a new consent form will need to be filled out and signed. Please allow 10 days for the changes to take effect.

If you decide to cancel your participation in autopay, simply fill out an opt-out form, which is available online or at the Water Division, 5068 Breton Ave. SE. Forms must be completed and submitted to the Water Division by noon at least seven days before your bill due date to take effect on the current bill. Requests to opt-out for the current bill made after this time will take effect on the next bill.