The Staff Services Bureau handles recruiting and hiring for the Department, both sworn and civilian staff. In 2018, the Department hired six full-time police officers, one full-time records clerk, and five part-time cadets. When the Department hires one police officer, it conducts a minimum of two interviews, an assessment center, and puts in over 40 hours for a background investigation on each candidate who makes it to that phase in the hiring process. The candidates must also pass a physical and psychological exam prior to a final offer of employment.
Due to the complexity of the profession, police officers must constantly attend training to refresh themselves on current best practices in law enforcement and updated law changes. They need to practice their physical skills to maintain proficiency and improve their decision making skills. These areas include firearms, subject control, precision driving, and police tactics. Officers who have specialized assignments must also receive training for those positions. These range from interview and interrogation, death investigations, crimes against children, and internal affairs investigations to Basic SWAT training, leadership development, surveillance training, and crisis intervention. In 2018, the Staff Services Bureau oversaw almost 7,000 hours of training for the Kentwood Police Department personnel.